Who monitors the chat feature on Sola's website?

The chat feature on Sola's website is monitored by real staff from the Atlanta HQ office. This approach ensures that users receive accurate and personalized assistance. Having trained professionals available enables the company to address client inquiries and concerns effectively, fostering a sense of trust and engagement. Live staff interaction also allows for more nuanced responses that automated systems may not provide, enhancing the overall customer experience. This staffing choice reflects the company’s commitment to quality service and customer support.